Politica de confidentialitate

Politica de prelucrare a datelor cu caracter personal

ANGAJAMENTUL NOSTRU CU PRIVIRE LA DATELE DUMNEAVOASTRA CU CARACTER PERSONAL

Oferim servicii de calatorie respectand legislatia din domeniul protectiei datelor la cele mai inalte standarde profesionale, astefel implementam cele mai inalte standarde de confidentialitate si transparenta cu privire la datele cu caracter personal pe care le prelucram in activitatea noastra curenta. Valorile noastre fundamentale sunt definite de protectia si transparenta totala in ceea ce priveste prelucrarea datelor dumneavoastra cu caracter personal in cadrul prestarii serviciilor noastre.

Politica de Prelucrare a Datelor cu Caracter Personal descrie categoriile datelor dumneavoastra cu caracter personal pe care le prelucram, modalitatile si scopurile in care le colectam, in ce situatii transferam date cu caracter personal, precum si drepturile si optiunile de care dispuneti in acest sens. In acelasi timp, Politica de Prelucrare a Datelor cu Caracter Personal detaliaza modul in care prelucram datele cu caracter personal in gestionarea relatiei cu clientii, cel mai adesea pentru a va tine la curent cu cele mai recente oferte.

Va rugam sa consultati si Termenii si Conditiile si Politica privind Cookies (inclusa in Termeni si conditii) unde este detaliat modul in care utilizam cookie-urile si alte tehnologii similare prin intermediul paginii noastre de internet.

OPERATORUL DATELOR DUMNEAVOASTRA CU CARACTER  PERSONAL
Operatorul in relatia cu datele dvs. cu caracter personal este Societatea ENJOY TOURING SRL, cu sediul in Sos. Stefan cel Mare nr 35, bl 31, sc 4, et 3, ap 129, sect 2 Bucuresti, denumita generic ENJOY TOURING.

CATEGORII DE DATE CU CARACTER PERSONAL PRELUCRATE
Datele cu caracter personal pe care le prelucram pot include:
Informatii de contact, cum ar fi numele, adresa postala, inclusiv adresa de domiciliu, adresa profesionala, numarul de telefon, numarul de telefon mobil, numarul de fax, adresa de e-mail, adresa IP, CNP, data nasterii/varsta, date despre card;
Informatii suplimentare prelucrate in contextul unui raport contractual cu ENJOY TOURING sau comunicate in mod voluntar de catre dumneavoastra, cum ar: fi instructiuni acordate, plati efectuate, orice alte informatii privind rezervari sau accesarea unor oferte ale ENJOY TOURING; In contextul serviciilor prestate putem, de asemenea, colecta si prelucra categorii speciale de date cu caracter personal, cum ar fi: date privind apartenenta la un sindicat, date de sanatate etc.; Detalii ale vizitelor dumneavoastra la birourile noastre sau orice alte detalii cu privire la modul in care interactionati cu noi; Datele rezultate din navigarea dvs. pe pagina noastra de internet colectate prin intermediul cookie-urilor si a tehnologiilor similare, conform Politicii cookies a ENJOY TOURING.

TEMEIURILE JURIDICE PENTRU PRELUCRAREA DATELOR CU CARACTER PERSONAL
Orice operatiune de prelucrare a datelor dumneavoastra cu caracter personal va fi efectuata pe baza unuia dintre temeiurile juridice de mai jos:
Prelucrarea este necesara pentru incheierea sau executarea unui contract la care dumneavoastra sunteti parte;Prelucrarea este necesara in vederea respectarii unei obligatii legale a operatorului;Prelucrarea este efectuata in temeiul consimtamântului dumneavoastra;Prelucrarea este necesara in vederea protejarii intereselor vitale ale dumneavoastra sau ale altei persoane fizice; Prelucrarea este necesara in scopul intereselor legitime ale ENJOY TOURING sau ale unui tert (e.g. când prelucrarea este necesara pentru executarea unui contract la care este parte organizatia dumneavoastra), cu exceptia cazurilor in care interesele sau drepturile si libertatile dumneavoastra fundamentale prevaleaza asupra acestor interese; In cazul categoriilor speciale de date, prelucrarea se va face daca, pe lânga un temei juridic general de prelucrare a datelor a fost obtinut consimtimântul persoanei vizate;

IN CE SCOPURI VA PRELUCRAM DATELE CU CARACTER PERSONAL?
Va putem folosi datele cu caracter personal in urmatoarele scopuri:
Oferirea de servicii turistice, servicii de calatorie si/sau servicii asociate acestora; Gestionarea si administrarea relatiei  contractuale cu clientii nostri; Respectarea obligatiilor noastre legale (cum ar fi obligatii de raportare catre autoritatile fiscale); Gestionarea securitatii si accesului in sediile noastre, gestionarea utilizarii sistemelor IT utilizate de ENJOY TOURING (e.g. pagina de internet, platformele de management a datelor, sistemele de comunicatii utilizate), inclusiv prevenirea si detectarea amenintarilor de securitate, a fraudelor sau a altor activitati neautorizate sau malitioase; In scopul respectarii hotarârilor judecatoresti si exercitarii si/sau apararii drepturilor si intereselor noastre; Analizarea si imbunatatirea serviciilor si comunicarilor noastre catre dumneavoastra, inclusiv  (intrucât avem un interes legitim sa ne imbunatatim in mod continuu serviciile) efectuarea de sondaje in rândul clientilor cu privire la nivelul de satisfactie al clientilor cu privire serviciile ENJOY TOURING si in orice scop aferent si/sau auxiliar oricarora dintre cele de mai sus, sau in orice alt scop pentru care datele dumneavoastra cu caracter personal ne-au fost furnizate, cu respectarea legislatiei aplicabile. De asemenea, pe baza consimtamântului dumneavoastra, va putem transmite diverse comunicari prin canalele pe care le-ati aprobat pentru a va tine la curent cu privire la ultimele oferte in domeniul turistic, anunturi si alte informatii cu privire la serviciile, produsele, evenimentele si proiectele ENJOY TOURING sau alte evenimente promotionale.

DEZVALUIREA DATELOR DUMNEAVOASTRA
Putem dezvalui datele dvs. cu caracter personal catre alti prestatori de servicii turistice cu care colaboram pentru furnizarea serviciilor, precum si alte autoritati publice, entitati indicate de dvs., (care poate fi clientul nostru sau o terta parte implicata), sau alte entitati in contextul furnizarii serviciilor ENJOY TOURING (cum ar fi: furnizori de servicii de asigurare etc.).

TRANSFERUL DATELOR DUMNEAVOASTRA CU CARACTER PERSONAL IN STRAINATATE
Putem sa transferam datele dumneavoastra cu caracter personal in state ce fac parte din Spatiul Economic European sau in state care au fost recunoscute de Comisia Europeana ca asigurând un nivel adecvat de protectie a datelor cu caracter personal, daca acest transfer este necesar pentru prelucrarea conform scopurile permise descrise mai sus.
In situatii exceptionale, daca este necesar asigurarii serviciilor ENJOY TOURING pentru Scopurile Permise, putem transfera datele dumneavoastra cu caracter personal in state terte care nu au fost recunoscute de Comisia Europeana ca asigurând un nivel adecvat de protectie.
Ne vom asigura ca aceste transferuri internationale sunt efectuate sub rezerva unor masuri de protectie adecvate (cum ar fi, in baza unor Clauze Contractuale Standard aprobate de Comisia Europeana) asa cum se impune prin Regulamentul General privind Protectia Datelor (UE) 2016/679 sau prin alte dispozitii legale aplicabile. Ne puteti contacta in orice moment, folosind datele de contact de mai jos, daca doriti informatii suplimentare cu privire la aceste masuri de protectie.

ACTUALIZAREA DATELOR DUMNEAVOASTRA CU CARACTER PERSONAL
In cazul in care oricare dintre datele cu caracter personal pe care ni le-ati furnizat sufera modificari, spre exemplu daca va schimbati prenumele, numele sau adresa de e-mail sau daca doriti sa anulati orice fel de cerere adresata noua, sau daca luati cunostinta de faptul ca detinem orice date cu caracter personal incorecte cu privire la dumneavoastra, va rugam sa ne contactati prin e-mail la daniela@enjoytouring.ro
Nu vom fi raspunzatori pentru nici o pierdere decurgand din date cu caracter personal incorecte, neautentice, insuficiente sau incomplete pe care dumneavoastra ni le furnizati.

CAT TIMP PASTRAM DATELE DUMNEAVOASTRA CU CARACTER PERSONAL?
ENJOY TOURING a implementat masuri tehnice si organizatorice pentru organizarea procesului si a criteriilor specifice pentru pastrarea datelor dumneavoastra cu caracter personal (inclusiv conform procedurilor noastre de arhivare). Vom inceta prelucrarea datelor cu caracter personal atunci când nu mai sunt necesare in mod rezonabil in Scopurile Permise, ori atunci când va retrageti consimtamântul (daca este cazul) si:
(i) nu mai exista motive legitime si imperioase care justifica prelucrarea in continuare de catre ENJOY TOURING (inclusiv obligatia legala a ENJOY TOURING de a continua sa stocheze datele respective) si care prevaleaza asupra intereselor, drepturilor si libertatilor dumneavoastra sau
(ii) daca nu ne mai sunt necesare in vederea constatarii, exercitarii sau apararii unui drept in instanta.

DREPTURILE DUMNEAVOASTRA IN LEGATURA CU PRELUCRAREA DATELOR CU CARACTER PERSONAL
Sub rezerva anumitor conditii legale, aveti urmatoarele drepturi in legatura cu prelucrarea datelor dumneavoastra cu caracter personal:
Dreptul de a solicita o copie a datelor cu caracter personal referitoare la dumneavoastra pe care le detinem; Dreptul la rectificarea oricaror date cu caracter personal incorecte sau incomplete; Dreptul la opozitie sau la restrictionarea utilizarii de catre noi a datelor dumneavoastra cu caracter personal; Dreptul de a va retrage consimtamântul pentru prelucrarea datelor prelucrate pe baza de consimtamânt; Dreptul la stergerea datelor dumneavoastra cu caracter personal, in situatiile in care v-ati retras consimtamântul, prelucrarea nu mai este necesara sau prelucrarea respectiva este contrara legii; Dreptul la portabilitatea datelor ce va permite sa primiti o copie a datelor prelucrate pe care le-am primit de la dumneavoastra sau sa le transmitem unei alte entitati indicate de dumneavoastra; Dreptul de a va retrage consimtamântul pentru prelucrarile efectuate pe baza de consimtamânt. Retragerea consimtamântului dumneavoastra nu va afecta legalitatea prelucrarii pe baza consimtamântului de dinaintea retragerii acestuia. In cazurile in care va retrageti consimtamântul, ENJOY TOURING nu va mai prelucra datele dumneavoastra cu caracter personal si va lua masurile corespunzatoare pentru stergerea datelor dumneavoastra cu caracter personal. ENJOY TOURING va putea, totusi, prelucra datele dvs. cu caracter personal daca exista un alt temei legal pentru respectiva prelucrare.

Daca doriti sa va exercitati drepturile mentionate mai sus, va rugam sa ne contactati, folosind urmatoarele detalii de contact: Sos. Stefan cel Mare nr 35, bl 31, sc 4, et 3, ap 129, sect 2 Bucuresti, telefon +40741559352,  email: daniela@enjoytouring.ro

In ceea ce priveste comunicarile de marketing primite de la noi, puteti, de asemenea, sa va retrageti consimtamântul in orice moment prin simpla accesare a linkului de ”dezabonare” de la subsolul fiecarui mesaj primit prin e-mail de la noi. Pentru a ne conforma obligatiilor legale de securitate si confidentialitate a datelor ce ne revin, atunci când va exercitati unul dintre drepturile de care beneficiati in calitate de persoana vizata, este posibil sa va cerem sa va dovediti identitatea, comunicându-ne o copie unui document identificare sau orice alte informatii necesare pentru a verifica faptul ca solicitarea vine din partea persoanei vizate relevante. Vom lua in considerare orice solicitari sau plângeri pe care le primim si va vom transmite un raspuns cu respectarea termenelor prevazute de lege. Daca nu sunteti multumit de raspunsul nostru sau considerati ca prelucrarea este facuta cu incalcarea legislatiei aplicabile, puteti formula o plângere la autoritatea de supraveghere a datelor din Romania: Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal, cu sediul in Bd. Gheorghe Magheru nr. 28-30, Bucuresti, România, tel.: 031 80 59 211 / 031 80 59 212.

DATA PROTECTION POLICY

POLICY ON PROCESSING PERSONAL DATA

OUR COMMITMENT TO PROTECTING THE PRIVACY OF YOUR PERSONAL DATA

We are committed to offering you travel and leisure services, but also to be compliant with the data protection legislation, by adhering to the highest standards of professionalism, while implementing the highest standards of confidentiality and transparency in regard to the personal data we process in our daily activities. Our fundamental values are defined by the full protection and transparency we ensure in the processing of your personal data, during the course of business.

This Policy on Processing Personal Data (‘Privacy Policy’) describes the categories of personal data we process, the specific means and purposes for which we collect personal data, the situations when we transfer data, as well as the rights and options available to you in this regard. Our Privacy Policy further details the manner in which we process personal data in order to manage the relationship with our customers, usually to update you on our latest offers.

Please read our Terms and Conditions of Use and our Cookies Policy (included in such Terms and Conditions) where we explain the manner in which we use cookies and other similar technologies in our webpage.

YOUR DATA CONTROLLER
The controller of your personal data is ENJOY TOURING S.R.L., a company having its registered office in Sos. Stefan cel Mare nr 35, bl 31, sc 4, et 3, ap 129, sect 2 Bucharest, Romania (‘ENJOY TOURING’).

CATEGORIES OF PERSONAL DATA PROCESSED
The personal data we process may include the following:
Contact information such as a name, postal address, including physical address of residence, professional address, phone number, mobile phone number, fax number, email address, IP addres, personal identification number (CNP), date of birth/age, bank card information;
Further information processed under a contractual relationship with ENJOY TOURING or voluntarily provided by you, such as: special instructions given, payments made, any other information in connection to bookings or accessing ENJOY TOURING offers;
In order to deliver our services to you, we may also collect and process special categories of personal data, such as: union memberships, health-related data, etc.;
Details of your visits to our offices or any other information regarding your interactions with us;
Data from your use of our website, collected through our cookies and similar technologies, in accordance with our Cookies Policy.

LAWFUL CONDITIONS WE RELY ON IN PROCESSING PERSONAL DATA
The processing of your data shall be lawful where at least one of the following applies:

  • Processing is necessary for the conclusion or performance of a contract to which you are party;
  • Processing is necessary for compliance with a legal obligation to which the controller is subject;
  • Processing is made based on your consent;
  • Processing is necessary in order to protect your or another natural person’s vital interests;
  • Processing is necessary for the purposes of the legitimate interests pursued by ENJOY TOURING or by a third party (e.g. when processing is necessary for the performance of a contract to which your organization is party), except where such interests are overridden by your interests or your fundamental rights and freedoms;
  • The special categories of personal data will be processed only if, in addition to a lawful condition for processing, we have the consent of the data subject;

WHAT ARE THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA?
We may use your personal data for the following purposes:

  • To offer tourist products, travel services and/or related services;
  • To manage and handle the contractual relationship with our customers;
  • To comply with our legal obligations (such as tax reporting);
  • To manage security and access into our offices, to manage the use our IT systems (e.g. webpage, data management platforms, communication systems used), including to prevent and detect security threats, frauds or other unauthorized or malicious activities;
  • To comply with court rulings and to exercise and/or defend our rights and interests;
  • To review and improve our services and communications to you, including (since we have a legitimate interest to continuously improve our services) to carry out customer satisfaction surveys, and
  • For any other purpose which is related and/or supplementary to any of the above, or for any other purpose in which your personal data was provided to us, in compliance with the applicable regulations in force.

Furthermore, subject to your consent, we may send you various communications via the channels you approved in order to keep you up to date with our latest travel offers, as well as announcements or other information regarding our products, events and projects, or any other promotional events.

DATA DISCLOSURE
We may be required to disclose your personal data to our partner travel providers, in order to continue delivering our services to you, as well as to public authorities, entities you indicate (who may be our customer or a third party involved) or to any other entities in order to deliver ENJOY TOURING services (such as insurance providers, etc.).

INTERNATIONAL TRANSFERS OF PERSONAL DATA
We may transfer your personal data to countries which are part of the European Economic Area, or to other countries which have so far been recognized by the European Commission as providing an adequate level of data protection, only if such transfer is necessary for the processing of your data according to the specified purposes above (‘Permitted Purposes’).
In extraordinary situations, if necessary to ensure the delivery of ENJOY TOURING services for the Permitted Purposes, we may transfer your personal data to third countries which have not been recognized by the European Commission as providing adequate data protection.
We will make sure these international data transfers are carried out subject to adequate safeguards (such as the Standard Contractual Clauses, approved by the European Commission), as required by the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) or by any other applicable regulations. You may contact us at any time if you wish to receive further information regarding these safeguards, using the contact details provided herein.

UPDATING YOUR PERSONAL DATA
Where changes occurred in any of the personal data you provided to us, for instance you changed your first name, your surname or email address, or if you wish to cancel a request you sent us or if you become aware that we store any incorrect data about you, please contact us by email at daniela@enjoytouring.ro
We shall not be liable for any losses caused by inaccurate, non-authentic, insufficient or incomplete personal data you provide to us.

HOW LONG DO WE NEED TO KEEP YOUR PERSONAL DATA?
ENJOY TOURING has implemented technical and organizational measures in order to coordinate the process and the specific criteria required to store your personal data (including according to our internal archiving procedures).
We will cease processing your data when these are no longer reasonably necessary for the Permitted Purposes, or when you withdraw your consent (as applicable) and:
(i) there no longer are any legitimate and imperative reasons which may justify ENJOY TOURING continuing processing your personal data (including ENJOY TOURING’s legal requirement to continue storing such data) and which prevail over your interests, rights and freedoms, or
(ii) we no longer require the data in order to establish, exercise or defend a right in a court of law.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Subject to certain legal conditions, you have the following rights in connection to your data:

  • The right to request a copy of the personal data we store;
  • The right to rectification of any inaccurate or incomplete data;
  • The right to object or restrict our processing of your data;
  • The right to withdraw the consent on which the processing of your data is based;
  • The right to erasure of your data where you withdrew your consent, processing is no longer necessary or there is no other legal ground for processing;
  • The right to data portability, which enables you to obtain a copy of the processed data we received from you or to transmit those data to another entity, upon your instruction;
  • The right to withdraw your consent on which the processing of your data is based. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Where you choose to withdraw your consent, ENJOY TOURING shall cease processing your personal data and shall take all measures to erase them. Nevertheless, ENJOY TOURING may process your personal data if there is other legal ground for the processing.

If you wish to exercise any of the aforementioned rights, please contact us using the following contact details: Sos. Stefan cel Mare nr 35, bl 31, sc 4, et 3, ap 129, sect 2 Bucuresti, phone +40741559352, E-mail: daniela@enjoytouring.ro
In regard to the marketing newsletters you receive from us, you may as well withdraw your consent at any given moment, by simply clicking on the ‘Unsubscribe’ link at the end of every message we email you.
In order to comply with our legal obligations of data security and privacy, where you wish to exercise one of your rights as a data subject, we may ask you for identification and consequently have you provide us with a copy of your identity card or any other information which we may deem necessary to confirm the request was issued by the data subject himself or herself.
We will take into consideration any requests or grievances we receive and we will reply within the timeframes allowed by the law. If you are dissatisfied with our answer or you believe your data is otherwise being processed unlawfully, you may lodge a formal complaint with the supervisory authority in Romania, ie the National Supervisory Authority for Personal Data Processing, having its headquarters in Bucharest, at 28-30 Gheorghe Magheru Blvd., Romania, Tel. No.: +40 31 80 59 211 / +40 31 80 59 212.

Thank you!